Frequently Asked Questions
General
Building upon their father’s reputation for quality and trust, the Mehta sons established Infiniti Jewels in 2013 with the objective of providing customers with access to unique gemstones elegantly presented in bespoke designs. For almost half a decade, the Mehtas have consistently maintained their position as Singapore’s premier provider of quality bespoke jewelry and investment-grade gemstones.
Infiniti Jewels offers a wide selection of fine jewellery pieces, including diamond and gemstone engagement rings, wedding bands, earrings, necklaces, bracelets, and rings.
Yes, Infiniti Jewels offers customised jewellery services. Simply book your personal consultation in our exclusive showroom and let our dedicated team of experts guide you to the jewellery of your dreams.
Yes, all diamonds and gemstones used in Infiniti Jewels’ pieces are authentic, natural, and ethically sourced. They are carefully selected and graded by experienced gemologists to ensure their quality.
Our jewelry pieces are crafted using high-quality materials such as 18K gold. We also use genuine gemstones, including diamonds, sapphires, emeralds, and more. Each product description provides specific details about the materials used, ensuring transparency and accuracy.
We are committed to ethical sourcing practices. Our diamonds are sourced from trusted suppliers who adhere to the Kimberley Process Certification Scheme, ensuring that the diamonds are conflict-free. We prioritize responsible sourcing to support the well-being of communities and the environment.
Online Orders
To place an order, simply browse our online shop and click on the desired item. Select the size, metal type, or any other specifications if applicable, and add it to your cart. Proceed to the checkout page, where you’ll enter your shipping and payment details to complete the purchase.
Infiniti Jewels accept various payment methods, including Visa, Mastercard, American Express, and PayPal. You can find more information on our payment options during the checkout process.
Once your order is placed, it usually takes 2-3 business days for us to process it. After processing, we’ll ship it out and provide you with a tracking number. The shipping time depends on your location and the shipping method chosen during checkout. Typically, domestic shipping within Singapore takes 3-5 business days, while international shipping may take longer.
Yes, international shipping is available for any purchase from Infiniti Jewels as we are proud to offer our jewellery and our loose diamond collection to customers in many other countries and regions around the world. However please note that customs and import duties may apply depending on your country’s regulations, and the customer is responsible for any additional fees incurred.
Upon confirmation of your shipment, it should be payable directly to customs or the shipping carrier. Do check with the customs office in your country for current, estimated rates.
To enhance product security, our insured and discreet packaging ensures that we do not give away what’s inside. Kindly also note that shipping times are approximate and subject to unforeseen circumstances, such as customs delays.
Your order status page provides the latest updates. Once your order has shipped, you will receive a confirmation email that includes FedEx tracking information.
We take pride in our product quality and warrant that all jewellery will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your purchase is damaged due to a manufacturing defect, we’ll repair the product or, if we think it’s appropriate, replace it. If we determine that the damage is not caused by a manufacturing defect, we’ll notify you and let you know if repair services are available at cost or otherwise.
Additionally, we offer complimentary cleaning and inspection services for your diamond rings and jewellery. Regular cleaning and inspection every 6 months will help extend the lifespan of your precious jewellery and prevent the stone from becoming loose.
Our lifetime warranty is only available to jewelleries from Infiniti Jewels. Any ring maintenance, repairs, sizing or other services performed on your ring by a service provider other than Infiniti Jewels will void this warranty.
Infiniti Jewels provides a professional jewellery in-house certificate for diamond and gemstone jewellery over USD $1,000 upon request. If you wish to receive an in-house certificate, please do not hesitate to contact one of our diamond and jewellery experts at info@infinitijewels.com.sg or (65) 6224 0011 with your order number.
As our pieces are hand-crafted, they are often delicate in chain and connections. Use a light hand when putting on and removing your jewellery. It is also advisable to take off your jewellery before engaging in activities that may cause damage, such as swimming, exercising, or using harsh chemicals. Do remember to store your jewellery in a cool, dry place, ideally in the packaging provided by us.
We recommend that you have your jewellery professionally cleaned, polished, and have the prongs inspected every six months. For routine care, you may clean your jewellery monthly with our complimentary cleaning kit.
Do note that we do not advise using any type of machine cleaner such as an ultrasonic cleaner. They can be rough on jewellery pieces and on rare occasions result in loosened stones and other undesirable outcomes.
Infiniti Jewels offers complimentary ring resizing on all customized rings within the first year of purchase. Simply contact us at info@infinitijewels.com.sg or (65) 6224 0011 to arrange your free ring resizing.
Customisation
Yes, we offer customization options for selected jewellery pieces. If you’re interested in personalizing an item, please contact our customer service team with your specific requirements. They will assist you in determining the feasibility of customization and provide you with relevant details, such as additional costs and production timelines.
Yes, for that extra personal touch, we do offer personalized engraving on all engraving-friendly jewellery pieces at an affordable price. Once your order is confirmed, do email us at info@infinitijewels.com.sg with your order number, and we will advise if engraving can be done. Engraving service will require additional 5-7 working days.
It takes approximately 4-6 weeks for a bespoke piece to be custom-made and shipped from our factory in Hong Kong. The design process typically takes 1 – 2 weeks depending on the complexity of the design, customer feedback on the design, and availability of gemstones. The making of the ring will only begin after the design is confirmed.
Here at Infiniti Jewels, we can make your dream jewellery a reality. Choose from our extensive collection of loose gemstones and set it in a custom design of your choice, alongside guidance from our experienced design team. Schedule an appointment with us HERE, our showroom is located at 290 Orchard Road, #14-07 Paragon, Singapore 238859.
Schedule A Consultation
- Wrap a piece of string around the base of your finger
- With a pen, mark the point where the ends meet
- Measure the string with a ruler
Pick the closest measurements from our Ring Size Guide and find your ring size. You can find this guide on the product page of each ring. Alternatively, feel free to schedule an appointment with us and we will get it professionally measured by our sales team.