PRODUCT WARRANTY

LIFETIME MANUFACTURER WARRANTY

First, we arrange for a free consultation between you and one of our experts.
With bespoke customisations, we always start with a budget so that we can recommend the most suitable gems in your preferred colors and then tailor a piece to your style and specifications. During the meeting, important factors such as preferred diamond sizes and metal finishes will be discussed.

LIFETIME MANUFACTURER WARRANTY

First, we arrange for a free consultation between you and one of our experts.
With bespoke customisations, we always start with a budget so that we can recommend the most suitable gems in your preferred colors and then tailor a piece to your style and specifications. During the meeting, important factors such as preferred diamond sizes and metal finishes will be discussed.

PRODUCT WARRANTY

LIFETIME MANUFACTURER WARRANTY

We stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection.
If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, Infiniti Jewels may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component.

If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.

Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.

  1.   Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
  2. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
  3. Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
  4. Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

COMPLIMENTARY CLEANING AND INSPECTION SERVICES ON DIAMOND RINGS

We recommend having your diamond ring cleaned and inspected every six months or if it undergoes any potential trauma.
Inspections may help prevent the loss of a stone and extend the life of your jewellery. This cleaning and inspection service is free of charge to Infiniti Jewels customers on their Infiniti Jewels rings. The customer only pays for shipping, and Infiniti Jewels pays for return shipping. Repairs to your ring mounting can also be done at this time at cost.